Question 1

How do I contact my clinician or the practice after hours for pressing or more urgent needs?

Accepted Answer

Patients can attempt to contact us after hours through the patient portal. However, please note that only Monthly Paid Subscription clients will receive responses to after-hours communications. If you are on a Monthly Paid Subscription plan, you will benefit from our Concierge Medicine services, which provide prompt attention to your needs outside regular office hours. For all other clients, messages sent after hours will be addressed during the next business day. For more details about our subscription packages and the Concierge Medicine benefits, please refer to our website or contact our office during business hours.

Question 2

Are my medical records or health information shared with insurance companies or pharmaceutical companies?

Accepted Answer

We maintain very strict standards of privacy ensuring we are using all HIPAA compliant software and electronic medical record keeping systems. We are never obligated to provide any third party with a copy of your records unless you specifically ask us to and have given written permission.

Question 3

Does Adobe Roots accept insurance?

Accepted Answer

We do not. One of the most critical distinctions in our model of care is that it centers on a direct, personal relationship between you and your clinician. That directness carries over to our business model as well.
We forgo insurance payments in order to save our patients from the arbitrary, intrusive decisions that inevitably follow with third-party payors. We also have decided to forgo insurance due to the many time constraints of not having enough time to visit with the patient due to billing and reimbursement purposes. Furthermore, this direct fee-for-service arrangement frees us from the typical contractual agreements that prevent health care clinicians from offering personalized, leisurely medical care and attention.

Question 4

Do you see children or pediatrics for primary care visits?

Accepted Answer

No, we only see pediatrics or children upon select urgent care needs. In-person visits at an additional fee may be recommended after virtual visit is complete in order to safely treat the patient.

Question 5

What sets Adobe Roots Health & Wellness apart from other concierge or mobile clinics?

Accepted Answer

At Adobe Roots Health & Wellness, we promise accessibility, convenience and affordability. We have returned the Family Medicine practice to identify root causes versus rely on pharmaceuticals to temporarily fix an issue or symptom. The restrictions that typically leave clinicians in traditional settings buried and burned out are lifted through a Quality Over Quantity Care practice model. This allows for ample amount of time with clients establishing a relationship and ensuring thorough history taking. We pride ourselves with quality care at your convenience to the community of people that are supported through our clinic.

Adobe Roots Health & Wellness

Frequently Asked Questions

How do I contact my clinician or the practice after hours for pressing or more urgent needs?

Are my medical records or health information shared with insurance companies or pharmaceutical companies?

Does Adobe Roots accept insurance?

Do you see children or pediatrics for primary care visits?

What sets Adobe Roots Health & Wellness apart from other concierge or mobile clinics?